Which Incoterms and loading ports do you use?

FOB, CIF, DAP and EXW are available; DDP is quoted case by case. The loading port is chosen by destination and sailing schedule and stated in the quotation.

Do you support OEM and ODM?

Yes. Private label, appearance customisation and functional customisation are all possible; the corresponding MOQ and development schedule go into the quotation after scoping.

Trade information

Every term your purchasing team confirms before the first order

Q: What is your minimum order quantity (MOQ)?

MOQ depends on the model and configuration and is confirmed per order in the formal quotation. Send the model and target market and you get a written figure within one working day.

Q: What is the lead time?

Lead time depends on model, configuration and quantity. In-stock and made-to-order are different cases; we give you a written schedule before you commit.

Q: Can you ship lithium batteries?

Battery units ship under dangerous-goods rules with UN38.3 test reports and MSDS, by sea as Class 9 cargo or by air, subject to forwarder qualification and route.

Below is the structure: how MOQ, lead time, payment, Incoterms, packing, certification, warranty and OEM/ODM work. We deliberately do not publish fixed figures — each order is confirmed in a formal quotation within one working day, so a marketing page never turns into a contract.

Structure

Core trade terms (figures confirmed in the quotation)

Minimum order quantity (MOQ)

TBC — confirmed per model and configuration in the quotation

Lead time — in stock

TBC — confirmed against current inventory in the quotation

Lead time — made to order

TBC — confirmed per model and quantity in the quotation

Lead time — custom development

TBC — confirmed against development scope in the quotation

Payment terms

TBC — bank transfer / L/C / platform escrow; ratios and milestones fixed in the quotation

Incoterms

FOB / CIF / DAP / EXW available; DDP quoted case by case

Loading port

TBC — selected by destination and sailing schedule

Shipping

Sea FCL or LCL · air freight · express courier; transit confirmed per route

Packing

Export carton with foam; plywood case for heavy units; UN38.3 and MSDS for lithium batteries

Certification

CE / FCC / RoHS confirmed per model; model-level list provided before order

Warranty

TBC — period and service scope confirmed in the quotation

HS code

TBC — confirmed per model on the invoice and customs declaration

By category

MOQ and lead time per product line (confirmed per order)

Product line	MOQ	Lead time	Notes
Commercial service / greeting robots	TBC	TBC	Quoted per scenario and configuration
Delivery and logistics robots	TBC	TBC	Lift and door-passing options affect scheduling
Education and competition robots	TBC	TBC	Bulk school projects configured per site
Elderly care, exoskeleton and fall protection	TBC	TBC	Sizing and fit confirmed before production
Performance and humanoid robots	TBC	TBC	Rental instead of purchase can be discussed
Dexterous hand and bionic prosthetic	TBC	TBC	Sizing and compliance reviewed per market
Custom development (ODM)	TBC	TBC	Scope and milestone plan signed before start

Money and movement

How payment, shipping and packing work

01 / Payment

Bank transfer, L/C or escrow

We work with bank transfer, L/C at sight and platform escrow. Which one applies, and how the ratio and milestones are split, is written into the quotation. Invoicing in USD, EUR or RMB is available.

02 / Shipping

Sea, air or express

Use your nominated forwarder or ours. Sea freight suits batch orders, air freight suits samples and urgent pilots, express covers spare parts and accessories. The sailing date is stated in the quotation.

03 / Packing

Packed for international transit

Units ship in export cartons with custom foam; heavy units go into a plywood case. Battery units come with UN38.3 test reports and MSDS so your forwarder can book space without paperwork delays.

Compliance

Certification and documentation

Confirmed per model; declaration of conformity issued per shipment

FCC

Confirmed for models sold into the United States

RoHS

Material compliance report, provided per model

UN38.3 / MSDS

Supplied with every battery-powered unit

ISO 9001

Platform-level quality process; certificate copy available

Commercial documents

Invoice, packing list, certificate of origin (Form E / CO), bill of lading

Test reports

Model-level reports shared under NDA before order

Private label

OEM and ODM

OEM — your brand

Logo on body, boot screen, packaging and manual; MOQ confirmed in the quotation

ODM — appearance

Shell colour, housing shape and UI theme; MOQ and tooling cost assessed per project

ODM — function

Extra sensors, different payload, custom SDK or app; reviewed by our research institute

Software

Open API and SDK documentation; we can build your management portal on top

Sample first

A sample unit can ship before batch production or tooling starts

Marketing materials

Brand authorisation letter and product photos for your own channels

Before you ask

Six questions every buyer asks

What is your MOQ?

It depends on model and configuration and is confirmed per order in the formal quotation. Send the model and market and you get a written figure within one working day.

What are your payment terms?

Bank transfer, L/C at sight and platform escrow are all available; ratios and milestones are agreed per order and fixed in the quotation.

Which Incoterms and ports?

FOB, CIF, DAP and EXW are available; DDP quoted case by case. The loading port is stated in the quotation.

What is the lead time?

It depends on model, configuration and quantity. In-stock and made-to-order differ; we give a written schedule before you commit.

Do you support OEM/ODM?

Yes — private label, appearance and functional customisation are all possible; MOQ and schedule go into the quotation after scoping.

Can you ship lithium batteries?

Battery units ship with UN38.3 and MSDS, by sea as Class 9 cargo or by air, subject to forwarder qualification and route.

Send your target market and quantity — get a written quotation in one working day

Tell us the model, quantity, destination port and whether you need OEM or ODM. The quotation states Incoterm, lead time, packing and payment milestones — not sample figures from a web page.

Request a quotation→